Frequently Asked Questions
How long will my order take?
- Orders are typically shipped within 2-3 weeks from time of payment. If there are any issues that will lead to significant delays we will contact you to let you know. All shipments are given a tracking number, which will be emailed to you when your order is shipped.
I lost my reorder link, how can I find it?
The easiest way is to use our
Find My Reorder Link page, which will help you find your reorder link
straight away for any previous order.
If the system can't find it, just
contact us and we'll help
How can I add a different style or colour of shirt to my order (e.g. for our goal keeper)?
To add a different style or coloured shirt to your order simply complete the first
part of your order and when you get to the Review Order step, click the Add Another Order button (1)
from the menu on the right hand side of the screen. This will prompt you to add another order (2).
Click "Yes". This will take you to the first step to design your additional shirt(s). On the menu
on the right side, you will now see the "All Orders in Cart" box (3). This lets you change between
the orders in your cart or remove an order completely by clicking the "X" icon.
There are no minimum number of shirt requirements for additional orders.
Can I change my order once it has been placed?
Madcore will try and accommodate all changes to an order, however if your order has already been
processed we will have to charge additional fees to cover any rework required.
If you need to change an order please contact Madcore
as soon as possible or call on
1300 582 966 to discuss.
How can I place my order?
- To place an order, simply follow our step-by-step online design process and proceed through
to our secure online checkout. Fast, easy and convenient!
What customisation options are available for my garment?
- Using our online design system you can add individual names, numbers, custom text and logos to any of the large range of high quality sports shirts offered by Madcore.
Can I upload my own logo?
- Yes. The Madcore online design system offers the opportunity to upload your own logo. Your logo must be one block colour and not contain lots of fine detail or small text as this is unsuitable for our printing process. Please remember to upload a high quality logo to ensure the best printing results.
How can I pay for my order?
- Madcore offers customers the option to pay via credit card, direct deposit, cheque or Paypal.
How much will shipping cost?
Shipping costs depend on the size of the order, for a typical 10 shirt order shipping is $24.95. The shipping cost for your order is displayed at the checkout prior to making payment.
How can I contact Madcore to discuss my order?
To speak to a customer service representative regarding your order please
click here to contact us or call on
1300 582 966.
Can I get a discount on my order?
Yes. By electing to include Madcore sponsorship on your garments you will receive a 5% discount on your order.
How do I select the correct size for my garment?
Sizing information is provided at step 5 of the design process. All measurements are half-chest measurements in centimetres.
How should I care for my garment?
- Madcore shirts have washing instructions on the tag, but in general: Cold machine wash. Wash dark colours separately. Do not tumble-dry. Warm Iron. Do not iron decoration. Do not dry clean.
What is your policy on returns?
- If for some reason there is a manufacturing defect with your product, please return your item for exchange, refund or credit. All returns must be made within 14 days of receiving your order. Returned items must be in the original condition that you received them.
- In order for us to process your return, please include the original receipt with your name, email address and order number along with the items that you are returning.
- Please note, we cannot accept custom orders for return where customers have selected incorrect sizes or have entered incorrect print details. If we are at fault for any incorrect printing we will send you a replacement item as soon as it is bought to our attention.
Do you store customer credit card information?